APA   Click to copy
Ziegler, A., & Peisl, T. (2020). The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from {IBM} Training Services. In Communications in Computer and Information Science (pp. 151–161). Springer International Publishing.

Chicago/Turabian   Click to copy
Ziegler, Alexander, and Thomas Peisl. “The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from {IBM} Training Services.” In Communications in Computer and Information Science, 151–161. Springer International Publishing, 2020.

MLA   Click to copy
Ziegler, Alexander, and Thomas Peisl. “The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from {IBM} Training Services.” Communications in Computer and Information Science, Springer International Publishing, 2020, pp. 151–61.

@incollection{ziegler2020a,
  title = {The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from {IBM} Training Services},
  year = {2020},
  pages = {151--161},
  publisher = {Springer International Publishing},
  author = {Ziegler, Alexander and Peisl, Thomas},
  booktitle = {Communications in Computer and Information Science}
}