The Future of Agile Coaches: Do Large Companies Need a Standardized Agile Coach Certification and What Are the Alternatives?

Alexander Ziegler, Thomas Peisl, Alev Ates

Communications in Computer and Information Science, Springer Nature Switzerland, 2023, pp. 3--15

Improving service quality through customer feedback \textendash the case of NPS in IBM's training services

Alexander Ziegler, Thomas Peisl, Robert Raeside

International Journal of Quality and Service Sciences, vol. 15, Emerald, 2023 Jul, pp. 190--203

The User Perspective on Innovation in eLearning: A Single-Case Study from IBM

Alexander Ziegler, Thomas Peisl, Patrick Harte

Communications in Computer and Information Science, Springer International Publishing, 2022, pp. 750--762

Linking Innovation and eLearning ? The Case for an Embedded Design

A. Ziegler, T. Peisl, P. Harte

Communications in Computer and Information Science, vol. 1442, 2021, pp. 47-63

The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from IBM Training Services

Alexander Ziegler, Thomas Peisl

Communications in Computer and Information Science, Springer International Publishing, 2020, pp. 151--161

NEW COLLAR TRAINING: A DEEP DIVE INTO THE DETAILS WHY TECHNOLOGY GIANTS ARE INVESTING INTO BASIC SKILLS TRAINING - AND HOW INDIVIDUALS, SCHOOLS, UNIVERSITIES AND COMPANIES CAN BENEFIT

A. Ziegler

11th annual International Conference of Education, Research and Innovation, ICERI2018 Proceedings, IATED, 2018, pp. 7849-7853

SATISFY EDUCATION NEEDS IN THE TIME OF CLOUD COMPUTING IN MORE THAN 150 COUNTRIES

A. Ziegler

12th International Technology, Education and Development Conference, INTED2018 Proceedings, IATED, 2018, pp. 8358-8364